Odoo Support Services

At Orama Lab, we understand that a successful ERP doesn’t end at go-live—it begins there. Our Odoo Support Services are designed to keep your system running smoothly, empower your team, and help your business grow.

We offer structured, scalable support options backed by clear Service-Level Agreements (SLAs), hands-on training, and expert intervention when you need it most.

Our Support Offerings

SLA-Based Support Contracts

  • Fixed monthly support plans with response-time guarantees
  • Includes bug fixing, issue resolution, and system health checks
  • Ideal for clients with critical operations and uptime requirements

Hourly Support

  • Pay-as-you-go for smaller teams or one-off technical needs
  • Billed in 30-minute blocks
  • Great for quick fixes, minor updates, or feature requests

Training of Trainers (TOT) Sessions

  • We train your internal champions to reduce dependency and support costs
  • Covers module usage, workflows, reporting, and admin-level controls
  • Includes documentation, live Q&A, and scenario-based learning

Ongoing System Optimization

  • Suggestions for efficiency improvements based on usage analysis
  • Version upgrades, performance tuning, and module refinements
  • Preventive maintenance to reduce long-term issues

Why Choose Orama Lab?

Istanbul and Damascus-based support coverage

Direct access to certified Odoo experts

Fast response time (as low as 4 hours for SLA clients)

Clear documentation of all support interventions

Stay focused on your business let us handle the system.

Get in touch to discuss support packages that match your needs and budget